Triage Specialist, Legal Policy Operations (Bilingual Indonesian) - Trust and Safety

The Legal Policy Operations Triage Team is the first point of transfer for credible, specific and imminent escalations to the Emergency Response Team and Child Safety Teams for processing. The LPO Triage team is the first line of defence when dealing with extreme risk on TikTok. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. Some content viewed may violate our community guidelines which includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Responsibilities - Immediate assessment and review of Emergency & Child Safety Livestream content that poses an extreme risk of serious injury or death to a user and /or child abuse or exploitation. - Extensive knowledge across relevant policies to enable swift decision making adhering to robust SLA's. - Reviewing content, posts, comments, users profiles while assessing the escalation in line with a risk assessment matrix. - Record relevant notes and decisions in line with policies and SOP's. - Collaborate closely with cross-functional teams to drive improvements to policies and processes. - The ability to work with sensitive issues that include suicide content, child exploitation, a variety of religious and political views, violence, and adult content. - Drive and participate in key projects across Trust and Safety. - This role requires you to work full weekend coverage and public holidays due to the necessity of 24/7 coverage during normal office hours. @@HD@@ Qualifications@@/HD@@ Minimum Qualifications - 1-2yrs experience in Trust and Safety or Law Enforcement/Government agencies related areas. - Working proficiency in Indonesian as part of the role will involve supporting the Indonesian market. - Experience with handling and viewing distressing and sensitive content. - Ability to perform duties objectively, devoid of inherent biases or personal beliefs. - Experience of assessing risk and the ability to think critically and make quick decisions. - Experience communicating with cross-functional teams. - Experience working independently with sound judgement and in in a fast paced environment.