Part-Time Virtual Care Veterinary Technician - Teletriage

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| 10am-7pm PST •

| 10am-7pm PST

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via chat, phone, and video, providing support and education on their pets’ health and well-being •

based on veterinary knowledge, offering recommendations and ensuring accurate information •

to understand patient history and provide informed guidance •

in patient records using veterinary terminology •

, ensuring appropriate follow-up for client requests •

with empathy and warmth, whether over chat, phone, or video •

, maintaining consistency while adjusting to each unique case •

, providing feedback to improve processes and systems •

, improving your skills and delivering excellent care •

: curiosity, integrity, excellence, accountability, and respect

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: You’ll support different teams across Virtual Care, Clinic Success, Telemedicine, and Member Success as needed. •

: You love providing excellent client experiences and clear, empathetic communication. •

: You’ve successfully completed the VTNE and have

: You’re comfortable navigating multiple computer programs and online platforms. •

: You can clearly articulate medical information, both verbally and in writing, with compassion and clarity. •

: You thrive in a fast-paced, dynamic environment and can generate innovative solutions to support our members and teams. •

: You manage priorities and tasks effectively with minimal supervision. •

: You have a curiosity-driven mindset and are eager to grow professionally to improve patient care. •

: You have a quiet, distraction-free space and meet the following internet requirements: •

: >100mb_down, >100mb_up, <10ms latency • Comfortable sitting and standing at a computer for extended periods

• Starting at $23.00 per hour (final compensation will be based on experience, skills, and location) • Excellent medical, vision, and dental coverage (with various options to choose from) • 401(k) savings plan with employer match • Paid time off • 12 weeks of paid parental leave • Free membership and discounts on services for your furry family members • Continuing education allowance • Uniform provided • Work-from-home stipends to help set up your home office • A collaborative team that has your back and will welcome you as part of our pack The pay range for this position is listed below; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and equity grant units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the California Pay Transparency Act. Base pay information is based on geographic location. Hourly Range $23 — $26 USD We believe an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We’re not looking for candidates who are “culture fits.” We’re looking for candidates who can expand our culture and challenge business as usual. We strive to foster an environment where all staff can bring their whole selves to work, by their own definition, and we strive to provide all candidates with an equitable and accessible recruitment process. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If we can offer accommodations for you in the recruitment process, or if you have feedback on how to make our recruiting more equitable or accessible, please let us know!