Technical Support Engineer

Be part of Network Control, a team within Enterprise Software that delivers world-class network management systems for utilities and power companies. You will support customers using Network Manager, our SCADA/EMS/GMS platform, ensuring their systems run smoothly in production. You will join a skilled, engaged team where your work directly impacts communities and society. This role offers real growth opportunities in a global, collaborative environment. @@HD@@ How you'll make an impact@@/HD@@ • Provide first-line support to customers using Network Manager. • Manage and resolve incoming support requests from utility and power companies. • Support planned and unplanned outage management processes. • Assist customers with SCADA, EMS, and GMS systems in live production environments. • Collaborate with your team to troubleshoot and find solutions quickly. • Contribute to the continuous improvement of support processes. • Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

• Experience in technical support or a similar engineering role. • Knowledge of SCADA, EMS, or GMS systems. • Ability to manage multiple support tasks simultaneously. • Strong communication skills to interact with customers effectively. • Problem-solving mindset with attention to detail. • Fluency in English (written and spoken). Apply now Current employees apply here