Account Manager

In this position, you'll be based in Melbourne, Yarra Falls office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

At Computershare, we empower our people to grow, innovate, and make an impact. You'll be part of a collaborative, high-performing team where your ideas are valued and your contributions make a real difference.

At CPM, we highly value our clients and pride ourselves in exceptional service. As an Operational Account Manager, you will use your exceptional communication skills to build and maintain relationships across a portfolio of clients, to understand our client's needs and take operational ownership of client relationships, working with our stakeholders to build on these relationships and enhance the global reputation of Computershare. Some other key responsibilities: • Own overall operational responsibility of a client portfolio • Ensure client requests are monitored and prioritised correctly including monitoring service levels and client satisfaction • Be an SME for clients, plans, product and process, in-depth technical understanding of the system processes • Form first level of escalation for client and internal stakeholders • Liaise with Senior Management on the operational health of the client portfolio • Host and lead regular client meetings to review service/project delivery status and event planning • Lead and drive process improvement initiatives.

to help you find the best balance between work and lifestyle.

rewards that can be tailored to support you and your family.

by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

ranging from recognition awards and team get togethers to helping you invest in your future.

Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub. @@HD@@ ABOUT US@@/HD@@ @@HD@@ A company to be proud of @@/HD@@ We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities. @@HD@@ Fairness and culture@@/HD@@ We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.