NOA (Notice of Action) Letter Writer

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

• Write and edit NOA letters that explain decisions about healthcare services, coverage, or benefits. • Use templates and guidelines to ensure letters are accurate and compliant with AHCCCS and other applicable regulations. • Work with internal teams (such as clinical, legal, and customer service) to gather necessary information. • Ensure letters are written in plain language and are culturally sensitive and easy to understand. • Meet strict deadlines for letter completion and delivery. • Maintain confidentiality and follow HIPAA ( Health Insurance Portability and Accountability Act ) and other privacy regulations. • Assist with audits and quality checks of outgoing letters. • Support the prior authorization department and Notice of Action Department by writing member letters and provider faxes. • Call on providers and members to get the needed information to complete the notifications. • Manage high volumes of member letters and/or provider faxes, averaging 3000-4000 per month. • Write medical, pharmacy, dental, and behavior health letters and ensure they are mailed out within the 24-hour, 72-hour, and 14-day regulatory timeframes.