Client Service Delivery, Sr Manager

Accenture is a leading global professional services company,   providing   a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across   all of   these   services..   We believe in inclusion and diversity and supporting the whole person. Our core values   comprise of   Stewardship, Best People, Client Value Creation, One Global Network, Respect for the   Individual   and Integrity.   Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.   “Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

You will be part of the Service Delivery Team responsible for the end-to-end delivery of infrastructure and cloud services to our clients.   Operating from our Birmingham UK office, the team focuses on delivering high-quality, SLA-driven services enhanced through AIOps, automation, and data-driven insights.   This is an opportunity to work in a dynamic, collaborative environment with access to continuous learning,   cutting-edge   technologies, and a global network of experts.

• Work closely with cross-functional teams including IT, DevOps, and business units.    • Promote adoption of AIOps and automation tools across operational teams.    • Encourage skills development in data-driven and AI-assisted service management.    • Foster collaboration and knowledge sharing to drive service excellence.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. #LI-EU • Set yourself apart: • You will have a culture of learning and completing relevant training and certifications. • Experience in Agile Delivery, Project management, DevOps, FinOps. • Know how to manage customer expectations with customer-facing experience. • Good understanding of Service Management Principals, such as ITIL V4 and alignment with ISO20k, • Experience with AI Ops tools, frameworks, and implementation strategies. • Knowledge of AI-enabled automation and monitoring solutions. • Awareness of Site Reliability Engineering principles and practices.

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at   www.accenture.com