Lead Customer Service Representative (Bilingual Spanish)

This position is located in the Small Business Administration, Field Operations Center East - FOCE in Atlanta, GA and Field Operations Center West - FOCW in Citrus Heights, CA. The employee functions as a Lead Customer Service Representative (CSR) in a Field Operations Center and delivers face-to-face support to individuals and businesses impacted by disasters. The employee works directly with disaster survivors and interviews disaster survivors who are applying for home and business loans.