Service Supervisor

• Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules. • Communicate repair plans clearly to Technicians, aligning them with customer quotes. • Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement. • Support Technicians with first-level assistance and escalate technical issues when necessary. • Manage service logistics to ensure safety, quality, and efficiency in operations. • Review and develop quotes for accuracy, keeping customers informed of repair status and changes. • Participate in continuous improvement by refining processes to meet evolving customer and organizational goals. • Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively.

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Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. •

Building strong customer relationships and delivering customer-centric solutions. •

Translating customer complaints to develop troubleshooting plans and using specialized tools to ensure successful repairs. •

: Utilizing appropriate electronic tools to diagnose and troubleshoot issues, and interpreting results to determine next steps.

• Branch is a collective bargain location-Union experience preferred but not required. • Preferred work hours: 7am-4pm

Service

Cummins Inc.

On-site with Flexibility

Exempt - Experienced

$94560

$141840

2427833

Yes

Yes Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.