Senior Customer Service Representative

Work From Home - Full Time - $19.50 per hourMeritain Health, a subsidiary of Aetna and CVS Health, has multiple openings for Customer Service Representatives to support our Phoenix, AZ location. This is a work from home position across the state of AZ and states in the Mountain Time Zone.This position handles customer service inquiries via telephone, internet, or written correspondence.• Support inbound calls from members and providers regarding claims status, benefits, eligibility, PPO participation, etc. • Work as a team and apply the CVS Core Values in day-to-day operations. • Create a differentiated service experience. • Demonstrate service discipline. • Handle service challenges with patience and understanding. • Educate customers on self-service options. • Work across teams to best support the business and the customer. @@HD@@ • Maintain successful performance and attendance metrics. Required Qualifications@@/HD@@ • Experience working in a production environment. • Computer savvy. @@HD@@• Excellent multi-tasking skills. • Results-oriented and self-motivated. Preferred Qualifications@@/HD@@ @@HD@@ • Call center and medical terminology/insurance experience. Education@@/HD@@ High School Diploma/GED