Senior Manager, Earner Engagement

•

Partner with Marketing, Policy, and Safety teams to design and execute impactful, on-the-ground campaigns and engagement initiatives that elevate the reputation of delivery partners and build strong community trust. •

Champion the delivery partner experience by collaborating with Product and Global Tech teams to seamlessly roll out critical earner-facing app features and map updates. Drive the strategy and evolution of earner loyalty initiatives, such as the Uber Eats Pro program, to ensure our partners feel valued and rewarded. •

Act as a key strategic partner to our Policy and Legal teams, supporting regulatory engagement initiatives (like the Future of Work). Guide the delivery partner operations organization to ensure smooth compliance with an evolving landscape, including frameworks like the Freelance Protection Act. •

Oversee the overarching communication strategy for delivery partners. Act as a control tower to ensure a seamless, balanced, and high-quality flow of information across all lines of business, keeping earners informed without overwhelming them.

•

Prior people management experience, with a proven track record of guiding, developing, and motivating both internal staff and external resources. •

Basic data analytics proficiency (specifically SQL and spreadsheets) to track campaign impact, evaluate loyalty program metrics, monitor sentiment, and make data-driven decisions. •

Exceptional interpersonal skills to navigate and influence cross-functional teams, including Legal, Policy, Product, CRM, and Marketing. •

Demonstrated ability to support complex business challenges, build robust operational processes, and pivot strategies smoothly in a fast-paced environment.

•

Hands-on experience overseeing CRM initiatives, executing impactful engagement campaigns, and tracking end-to-end effectiveness. •

Experience leveraging modern generative AI tools and workflows to streamline team processes, automate routine tasks, and build internal efficiencies. ~~ ~~

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you. You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits. Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.