Coffee and Fresh Drinks Manager

Bangkok, Thailand

• Responsible and accountable to grow C4 of coffee and fresh drink business under Shell Café brand by 8-15% CAGR.   Marketing & Innovation • Develop and execute marketing campaigns for coffee and drink offerings. • Stay updated on beverage trends and introduce innovative menu items. • Organize in-store events or tastings to boost engagement.   Sales & Financials • Monitor sales performance and implement strategies to meet targets. • Manage cash handling and assist with financial reconciliation. • Collaborate with store management on pricing and promotions.   Operations & Product Quality • Ensure the implementation of signature menu and core menu to be available at all sites • Ensure all beverages meet quality and presentation standards. • Monitor inventory levels and order supplies as needed. • Work with and provide a guideline to a CR operation manager to manage daily operations of the coffee and fresh drink section, ensure cleanliness and hygiene standards in accordance with health regulations. • Work with a Training Manager to develop training protocol for baristas and beverage staff. • Conduct regular performance reviews and provide coaching.   Customer Experience • Engage with customers to understand preferences and recommend products. • Handle customer complaints and resolve issues promptly. • Promote seasonal specials and new product launches. -