Agent, Customer Service

Total Number of Openings 1 This position serves as contact point for external customers when it comes to order processing, delivery/logistic arrangement and billing. The position will work with various functional groups in-country and regionally to resolve operational issues to meet customers' domestic, intercompany or third-party orders. • Manage and validate all China customer Purchase Orders, Banker Acceptance Draft (BAD) or Letter of Credits against compliance, supply policy, forecast, sales agreement, contract and general terms & conditions to ensure order information accuracy and to resolve any discrepancies prior to sales order processing. • Work with Supply Chain team and Demand Planner to vet all China customer purchase orders against forecast and to do supply/demand management • Process all domestic sales orders, third-party and intercompany sales orders into the Sales Order Processing system. • Track the status of each order and provide regular feedback to the customers and sales team on the order status. • Liaise with Supply Chain team and appointed service providers to ensure timely execution and deliveries of orders. • Ensure timely and accurate invoicing/closure of all sales orders upon delivery/shipment. • Verification of related shipping document and forward to customers timely. • Process customer’s inquiries and customer complaint into SAP and ensure all customer complaints are resolved timely through coordination with respective work groups. • Prepare related document to finance for issue RMB VAT invoice. • Coordinate and arrange customer samples as requested. • Liaise and coordinates with various work groups to resolve pricing, inventory, credit, quality and supply issues. • Maintain and periodically validate the customer master data/profile in SAP system. • Provide support to Sales, Finance, Operation Planning, Supply Chain and Purchasing as necessary. • Any other tasks as assigned by supervisor Chevron participates in E-Verify in certain locations as required by law.