Team Leader - Lead Logistics

APM Terminals

• Lead and manage a team responsible for: • Customer channel and case management • Customer on-boarding and relationship building • Contract and dispute resolution • Escalation handling and issue resolution • Provide leadership with full people management responsibilities, including: • Hiring, coaching, and mentoring • Performance management and pay reviews • Talent development and succession planning • Contribute to the strategic direction and execution of business and operational initiatives by: • Developing and implementing policies, procedures, and best practices • Aligning team goals with broader organizational objectives • Driving efficiency, customer satisfaction, and service excellence • Solve problems and make decisions by choosing from established alternatives within the area of expertise. • Ensure task prioritization, resource allocation, and performance tracking for timely completion of deliverables • Lead process improvements and change management initiatives within the customer experience function Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.   We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com .