EMEA Technical Account Manager

to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM, you will act as a

, guiding customers through workflow transformations, driving AI-powered adoption and embedding Miro into their innovation operating models. TAMs are key players in evolving how the world’s most innovative companies Discover, Define, and Deliver new products and services. You will combine product knowledge, strategic insight, technical fluency and change management expertise to drive measurable outcomes for your customers.

• Guide customers in designing and evolving AI-driven workflows & governance across the Discover–Define–Deliver innovation lifecycle • Recommend and drive integration strategies and automation opportunities utilizing Miro’s API, WebSDK & MCP that drive alignment, speed and business value • Provide guidance on embedding Miro into the customer’s existing systems and ways of working.

• Monitor platform health, engagement, usage patterns and feature adoption • Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities.

• Equip internal champions with strategies to scale adoption across departments, regions and teams. • Support customer Centers of Excellence (CoEs) with guidance on best practices, governance and deployment at scale. • Navigate organizational change to help Miro become a strategic pillar in innovation initiatives.

• Co-facilitate Quarterly Business Reviews (QBRs) with Customer Success Managers to track progress against business goals. • Provide adoption reporting and business outcome analytics to inform ongoing strategy.

• 5+ years in

,

,

or similar roles in

• Strong technical fluency: familiarity with

,

and enterprise IT ecosystems • Proven ability to lead

,

and

initiatives • Experience leveraging

,

and

to support & enable customer use cases; familiarity with

a plus • Expertise in

to drive data-informed decisions and continuous improvement • Skilled at facilitating

and

• Familiarity with

,

and

is a plus • Highly

,

with a strong customer outcome orientation • Willing to travel to customer sites up to 25%

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our  Global Miro benefits board . #LI-JM2