Merchant Support Specialist

Headquarters: UK URL: https://zapiet.com/ The Role We're seeking two exceptional Merchant Support Specialist's to join our global team. This role is critical in ensuring our merchants succeed by providing world-class support and insights that drive our product development. Who We're Looking For Required Qualities • A patient, empathetic professional with a great sense of humour • Exceptional written and verbal communication skills in English • Tech-savvy and proficient with SaaS applications • Proven Shopify experience • Familiarity with Microsoft Teams and O365 suite applications • Flexibility to work across Americas timezone, including weekend availability • Strong independent working style with high self-motivation • Flexibility to work across European and APAC time zones, including weekend availability Bonus Qualifications • Fluency in a second (or third) language • Additional e-commerce platform experience Key Responsibilities • Provide comprehensive customer support across multiple channels: • Email • Live chat • Social media • Telephone support • Conduct personalized onboarding and setup sessions via video calls • Develop and maintain help documentation and tutorials • Analyse and track feature requests and support trends • Contribute to continuous improvement of our support processes Why Join Zapiet? • Work with a self-funded, profitable company that prioritizes customer success • Collaborate with an international team spanning 17 countries • Make a meaningful impact on company growth • Enjoy a dynamic, meeting-light work environment • Opportunity for significant personal and professional development Our Global Footprint • Supporting over 10,000 merchants worldwide • Team members in 17 countries • 24/7 coverage across global time zones • Cutting-edge e-commerce solutions How to Apply If you're passionate about supporting merchants and ready to make a difference in e-commerce, we want to hear from you! Zapiet is an equal opportunity employer committed to creating an inclusive environment for all team members. To apply: https://weworkremotely.com/remote-jobs/zapiet-merchant-support-specialist-2