SMB Account Manager

to join our

team. In this role, you’ll help us empower small and medium-sized restaurant partners to thrive on our platform, driving their core business performance and operational excellence. Get to know our Commercial team — what drives us, how we work, and what you can expect.

You’ll be joining the

team. We are the dedicated partners for the heartbeat of our marketplace—the local, independent restaurants. We focus on scaling growth and building long-term value for thousands of partners simultaneously.

Manage a large portfolio of SMB partners, acting as their primary representative and ensuring they receive world-class service to build lasting partnerships. •

Negotiate and develop long-term account plans, focusing on renewals, extensions, and the launch of new products or advertising revenue streams. •

Execute targeted campaigns to improve key metrics, including restaurant retention, customer outcomes, and overall operational efficiency. •

Use data to identify inefficiencies and growth opportunities, proactively advising partners on how to unlock better value and accelerate revenue. •

Support your partners through a mix of high-impact communication methods, including voice, video, email, and strategic site visits.

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: •

Significant experience in an Account Management or similar commercial role, with a proven track record of producing tangible business results. •

Full professional fluency in both

is essential for this role. •

Strong ability to handle complex negotiations and manage diverse stakeholders with resilience and maturity. •

A solution-oriented mindset with a strong understanding of Excel or Google Sheets to back your decision-making with data. •

Highly organised and proactive, with the "get it done" mindset required to thrive in a fast-paced, evolving marketplace.

Your work directly improves experiences for customers, partners, and riders. 🌱

Work close to the market with autonomy, pace, and real responsibility. 🧠

Stretch yourself, develop new skills, and grow as the business evolves. 🌎

Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here .

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!