Automation Excellence Senior Specialist

Discovered

Maersk

China, Sichuan, Chengdu, 610041Full timePosted 6 days ago (Aug 7, 2026)

About the role

The Automation Developer is responsible for designing, building, testing, and deploying high-quality automation solutions (AI-powered intelligent automation and Workflow Automation) that drive efficiency, accuracy, and scalability across GSC operations. The role works closely with the Product Owner, Business Analyst, GDA, platform teams, and business SMEs to deliver reliable, secure, and maintainable automation products. The role also involves leveraging AI/ML capabilities including Generative AI and LLMs to build next-generation intelligent automation solutions.

Solution Design & Development

• Develop automation solutions using tools such as

AI frameworks / Python / SQL

• Convert business requirements and process flows into

technical workflows, scripts, and automation logic

. • Create reusable components, libraries, and frameworks to accelerate delivery. • Implement

API-led and event-driven automation

where applicable. •

Design and develop AI-augmented automation solutions

using

LLMs, RAG pipelines, Copilot Studio, AI Builder, and Azure AI Services

. • Build

intelligent document processing workflows

leveraging OCR, form recognition, and LLM-based extraction. • Develop

conversational AI agents / chatbots

integrated with enterprise data sources (Dataverse, SharePoint, Excel) for employee self-service and operational support.

Testing & Deployment

• Perform unit testing, integration testing, and system testing for all automations. • Ensure robust exception handling, logging, and monitoring is embedded in solutions. • Deploy automations to production in collaboration with Infra/Operations teams. • Track

automation performance, success rates, failure trends

, and benefits. •

Evaluate AI model outputs

for accuracy, relevance, and hallucination risk; implement guardrails and validation layers for AI-driven workflows.

Documentation & Compliance

• Prepare technical documentation, design specs, SOPs, and release notes. • Ensure adherence to

Maersk security, governance, coding standards, and audit controls

. • Maintain version control, access management, and compliance with enterprise guidelines. • Ensure

audit-friendly logging and traceability

for business-critical automations. • Follow

AI governance and responsible AI principles

including data privacy, bias mitigation, and transparency in all AI-enabled solutions.

Support & Maintenance

• Troubleshoot production incidents and perform root-cause analysis. • Monitor automation health using

logs, alerts, and dashboards

. • Optimize existing automation solutions for improved stability and performance. • Provide hypercare support post-go-live and handover to operations. •

Monitor and fine-tune AI model performance

, prompt effectiveness, and knowledge source freshness for deployed AI solutions.

Cross-Functional Collaboration

• Collaborate with Product Owner, Business Analyst, GDA, platform teams, and business SMEs. • Participate in sprint planning, daily stand-ups, retros, and sprint demos.

Required Skills and Qualifications

• Bachelor's/master's degree in Computer Science, Engineering, IT, or a related field. • 3+ years of experience in automation development. • Strong knowledge of programming languages:

Python, .NET, C#, SQL

. • Hands-on experience with

Generative AI / LLM-based solutions

(e.g., Azure OpenAI, Copilot Studio, LangChain, or similar frameworks). • Experience building

RAG (Retrieval-Augmented Generation) pipelines

for enterprise Q&A or document intelligence use cases. • Familiarity with

Azure AI Document Intelligence, or similar cognitive services

for OCR, form processing, and email/document classification. • Understanding of

prompt engineering

principles and techniques for reliable AI outputs. • Exposure to

agentic AI patterns

building multi-step AI agents that can reason, plan, and act on enterprise data. • Awareness of

responsible AI practices

bias, fairness, transparency, and data governance. • Excellent analytical and problem-solving abilities.

Soft Skills

• Ability to manage multiple projects and prioritize tasks effectively. • Experience with Agile methodologies is a plus. • Ability to work collaboratively in a fast-paced, dynamic environment. • Customer-focused mindset with a passion for delivering high-quality data solutions. • Curiosity and a growth mindset, eagerness to stay current with rapidly evolving AI/ML technologies and apply them to real-world business problems. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .

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