Customer Experience Representative - Muskegon Airport

We are hiring now for immediate openings. Responsibilities include: • Meet and greet customers in a professional, friendly, and timely manner • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services • Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information • Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors • Place outgoing calls for callback management, and miscellaneous calls as assigned • Assist to assess condition of rental upon return • Notify Management of any known customer problems • Notify Management of any known vehicle problems and any required vehicle maintenance • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training • Perform miscellaneous and backup duties job-related duties as assigned • Seek to improve job performance through self-assessment, skill development, training and goal setting • Maintain a regular and reliable level of attendance and punctuality • Perform miscellaneous job-related duties as assigned @@HD@@Equal Opportunity Employer/Disability/Veterans Qualifications@@/HD@@ • Must be at least 18 years old • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. • High School Diploma or G.E.D. required • Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years. • No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).