Cluster Head ( Security & Investigation)

Develop and Lead the Cluster Security and Investigations Charter for a Region comprising multiple states. ● Coordinate with stakeholders from Operations and Central Control tower, Legal, Trust & Safety and other relevant teams to design short and long-term security, loss and fraud identification and prevention strategies. ● Partner with Cluster and Area operations teams to mitigate risk of theft, fraud and other high impact incidents. ● Performing risk assessment of site & operation model and frame mitigation measures. ● Regularly do security analysis, and work with Central teams for setting the right SOPs across nodes. ● Conduct regular security and process audits on the ground based on central data inputs ● Close the audit exercise by ensuring corrective measures and action on the identified stakeholders (employees/delivery personnel/sellers/ops vendors). ● Create Org and liaisoning muscle to intervene in case of ops disruptions and untoward incidents happening in different parts of the region.

8-12 years of work experience with substantial experience in managing a geographically dispersed security, investigations and loss prevention team, with KRs around detection and prevention of security and loss incidents. ● Experience in Physical security operations and Investigations, preferably in E-commerce, Fulfillment, 3P Logistics, Supply chain, Operations, or relevant security experience in similar high growth tech startups. ● Outstanding organizational skills. ● Superior problem-solving and incident and case management skills. ● Experience in team building, managing, and coaching will be a plus. ● Knowledge & experience of laws applying to police & legal action and the judicial process. ● Ability to travel, sometimes at a short notice