Engineering Manager

We didn't become Europe's leading e-commerce shipping platform by playing it safe. Sendcloud powers 30,000+ online retailers, marketplaces, and fulfillment companies. Helping them ship smarter, grow faster, and actually get shit done for their customers. Boring logistics? Not here. We're building the platform that solves shipping, at scale, globally! As an Engineering Manager, you'll lead one or more feature teams building the product experiences, integrations, and capabilities that help merchants run their shipping operations with less friction and more control. You'll sit at the intersection of Engineering, Product, and Design, turning complex customer and logistics problems into reliable, scalable, high-impact solutions — and you'll do it by building healthy, high-performing teams that balance strong delivery ownership with real engineering quality.

• As the Engineering Manager, you're responsible for the people, delivery, technical health, and operational ownership of one or more feature teams within Sendcloud Engineering. • Reporting to the Head of Engineering, you partner closely with Product Managers, Designers, senior engineers, Platform teams, and other stakeholders to define team goals, shape priorities, and deliver meaningful product outcomes for customers. • Your mission is to create an environment where engineers do their best work, teams have clarity and ownership, and delivery stays predictable without compromising quality, reliability, or long-term maintainability. • You lead through context, coaching, and accountability — helping the team understand the "why," challenging priorities when needed, removing blockers, and making sure what you build scales with the business.

Translate Product and Tech strategy into clear team goals, improve team structure and ways of working, and keep the team aligned with engineering standards and organisational priorities. •

Lead, coach, and develop engineers through regular 1:1s, feedback, performance management, career development, hiring, onboarding, and retention. •

Own end-to-end delivery for your team(s), manage scope and risks, remove blockers, and drive predictable execution without compromising quality. •

Act as the main engineering partner for Product and Design, co-own planning and prioritisation, challenge decisions constructively, and communicate progress and risks clearly to stakeholders. •

Partner with senior engineers to guide architecture, engineering standards, code quality, documentation, test automation, and technical debt management. •

Ensure the team owns its services in production, including observability, incident management, post-mortems, runbooks, SLOs, security, privacy, and compliance-related work. •

Use team metrics, delivery insights, incidents, and retrospectives to improve team performance, collaboration, reliability, and engineering effectiveness. •

Manage team-level tool, activity, and cloud/resource usage responsibly, and propose investments where they create clear value for the team or business.

• You are

— you know how to give honest feedback without creating fear, and how to support people without avoiding accountability. • You are

, able to manage competing priorities, delivery risks, people topics, and stakeholder expectations without creating chaos for the team. • You are

— you don't wait for perfect instructions, you create clarity, align people, and move things forward. • You have

— you care more about solving the problem than being right, and you lead by example in how you communicate, collaborate, and make decisions. • You are motivated by

, bringing a strong sense of ownership, urgency, and pragmatism to solutions that are simple, scalable, and impactful.

• You have

. • You have managed engineers directly, including

. • You have experience managing teams of around

or a comparable scope across multiple teams, projects, or technical domains. • You have worked in an engineering organisation with at least

and understand the coordination, communication, and scaling challenges that come with that environment. • You have a strong background in

, with enough technical depth to challenge decisions, support senior engineers, and reason about architecture, quality, and operational trade-offs. • You have proven experience partnering with

to define priorities, manage scope, and deliver customer and business impact. • You have experience driving

in engineering teams, ideally in Agile or iterative product development environments. • You have experience with

, and you know what good looks like for strong engineering teams. • You understand

, including incident management, observability, runbooks, operational excellence, security, and privacy-aware development practices. • You communicate fluently in

, both written and spoken, and can adapt your message to engineers, Product stakeholders, senior leadership, and non-technical audiences.

•

Big egos suck. Be open, honest and transparent. Share your mistakes openly and learn from them. Don't just talk about problems, solve them. •

Be highly curious, adaptable & proactive. Embrace discomfort and change. Keep an open mindset and learn from others. You invest in our growth, so we invest in yours. •

Work hard, laugh harder. Not everything has to be serious. Be yourself, especially if you're the good kind of crazy. Sendcloud is an adventure, not a corporate maze, enjoy the ride.