Service Supervisor - Truck Shop & Field Service

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• Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules. • Communicate repair plans clearly to Technicians, aligning them with customer quotes. • Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement. • Support Technicians with first-level assistance and escalate technical issues when necessary. • Manage service logistics to ensure safety, quality, and efficiency in operations. • Review and develop quotes for accuracy, keeping customers informed of repair status and changes. • Participate in continuous improvement by refining processes to meet evolving customer and organizational goals. • Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively

• Financial acumen: Interpreting and applying understanding of key financial indicators to make better business decisions. • Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. • Customer focus: Building strong customer relationships and delivering customer-centric solutions. • Directs work: Providing direction, delegating, and removing obstacles to get work done. • Ensures accountability: Holding self and others accountable to meet commitments. • Manages conflict: Handling conflict situations effectively, with a minimum of noise. • Diagnostics Application: Translating customer complaints to develop troubleshooting plans and using specialized tools to ensure successful repairs. • Electronic Service Tool Application: Utilizing appropriate electronic tools to diagnose and troubleshoot issues, and interpreting results to determine next steps.

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required. • This position may require licensing for compliance with export controls or sanctions regulations.

Truck Shop Service Supervisor - Job Requirements: • Previous leadership or supervisory experience is considered a strong asset. • Demonstrated experience in sales, customer service, and service delivery management. • Proven ability to develop and maintain strong customer relationships while meeting or exceeding established sales growth targets. • Strong communication, organizational, and problem-solving skills. • Ability to effectively manage customer interactions and ensure a high level of customer satisfaction. • Commitment to promoting, enforcing, and leading Cummins' safety culture and ensuring compliance with all safety policies, procedures, and regulations. • Experience coordinating service operations, scheduling resources, and supporting field service teams is considered an asset. • Proficiency with business systems, service management tools, and Microsoft Office applications. Key Responsibilities: • Lead and support service personnel to achieve operational, financial, and customer satisfaction objectives. • Drive business growth through customer engagement, sales opportunities, and service excellence. • Ensure safe work practices are consistently followed and foster a culture of safety accountability. • Monitor service quality, productivity, and performance metrics to meet branch and company goals. • Collaborate with customers, technicians, and internal stakeholders to deliver effective service solutions. • Support employee development through coaching, mentoring, and performance management.

Service

Cummins Inc.

On-site with Flexibility

Exempt - Experienced

C$81600

C$122400

2432294

Yes

Backfill

No