Service Supervisor

to join our team in

in

•

by effectively scheduling and coordinating technicians to ensure timely, efficient completion of repairs aligned to customer commitments. •

by clearly communicating repair plans and monitoring technician productivity and workmanship against standards. •

by serving as the first line of support for technicians and escalating complex technical challenges to minimize downtime. •

by managing service logistics, including labor, materials, and equipment, while maintaining a strong focus on safety and quality. •

by ensuring accurate quotes, proactively communicating repair status, and quickly addressing changes to scope or timelines. •

by identifying process gaps, implementing enhancements, and aligning service operations with evolving customer and business expectations. •

and business performance by monitoring repair progress, resolving warranty concerns, and building strong, professional relationships with key customers.

•

to monitor branch performance, interpret key metrics, and make informed decisions that balance cost, productivity, and customer satisfaction. •

with technicians, customers, and stakeholders to ensure alignment on repair plans, priorities, and expectations. •

by delivering responsive, transparent, and solution-focused service that meets or exceeds expectations. •

by prioritizing tasks, delegating responsibilities, and removing barriers to ensure efficient service execution. •

by setting clear expectations, tracking progress against commitments, and addressing performance gaps promptly. •

conflict professionally, maintaining team cohesion and minimizing disruption to service delivery. •

(diagnostics, electronic tools, and service documentation) to guide teams, validate repair quality, and ensure accurate, compliant records. •

and warranty processes effectively while valuing diverse perspectives to drive better problem-solving, decision-making, and team performance.

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required. • This position may require licensing for compliance with export controls or sanctions regulations.

Service

Cummins Inc.

On-site with Flexibility

Exempt - Experienced

$86680

$130020

2431032

Yes

Yes Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.