Senior Sales & Service Representative (Universal Banker)

Discovered

First Citizens Bank

Spartanburg, SCexternalSalesPosted over 1 year ago (Apr 1, 2025)

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference. As a Senior Sales & Service Representative at First Citizens Bank, you will support sales and service delivery in the branch. Builds and expands banking relationships through proactive customer outreach and customer service requests. Responsible for the fulfillment of deposit accounts, payment solutions and digital access products; as well as identifying and referring sales opportunities to the appropriate bank partner. Adapts to the needs of the branch, providing customer service in both a transaction processing and sales role. The successful candidate will demonstrate:

Influence

Capable of building rapport with different personalities to drive positive results

Sales Outreach

Self-starter that is disciplined to manage daily calling activity to achieve required results.

Communication Skills - Interpersonal

Comfortable and confident with proactively engaging in conversation

Customer Service Skills

Demonstrates professionalism and empathy in customer interactions

Adaptability

Has the ability to learn and adapt quickly to new information and technology

Teamwork

Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility

Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently

Agility

Able to process information and move quickly through problem resolution

Responsibilities

The essential functions of the job include, but are not necessarily limited to, the following: Proactively engaging customers in conversation about their financial needs Opening deposit accounts and ancillary banking products Facilitating customer awareness and education of bank services, including digital banking capabilities Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs Processing transactions and other account servicing requests

Qualifications

High School Diploma or GED and 1 years of experience in Sales or customer service; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program Preferred Education: Bachelor's degree Preferred Area of Experience: Telephone sales Skill(s): Application of a structured sales process, Financial literacy, Knowledge of retail banking products and services Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Not published in this posting

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