Senior Associate Consultant

ABOUT US Infosys BPM (www.infosysbpm.com), the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia. Infosys BPM has been consistently ranked among the leading BPM companies and has received multiple awards and recognition from key industry bodies and associations. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry-leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists. Role: - Senior Associate Consultant (Project Scheduler - Contact Center Transformation Program) Location: - Sydney Status - 12 Months fixed term contract NOTE - Only applicants with Australia full work right, i.e., holding a valid visa will be considered for the role. JOB DESCRIPTION: - Role Overview We are seeking an experienced Project Scheduler / Planner to support a large-scale contact center transformation program. This role will be responsible for establishing and managing integrated delivery plans, with deep hands-on ownership of Microsoft Project (MPP) . The ideal candidate is an expert planner with strong experience in facilitating planning workshops, managing complex schedules, and leveraging Jira for delivery tracking and alignment . Key Responsibilities Planning & Workshop Facilitation • Lead and facilitate planning workshops with business and delivery stakeholders to define: • Scope, timelines, dependencies, and milestones • Drive cross-functional alignment across multiple workstreams • Translate program objectives into structured, executable schedules Schedule Management (Microsoft Project - MPP) • Develop, own, and maintain end-to-end integrated project schedules in Microsoft Project (MPP) • Manage: • Dependencies across workstreams • Resource allocations • Critical path and milestone tracking • Perform regular updates, re-baselining, and schedule optimisation Expectation: • Demonstrated expert-level (5/5) proficiency in Microsoft Project (MPP) • Ability to independently manage large, multi-stream schedules Jira-Based Delivery Tracking • Maintain and align Jira boards with the master project schedule (MPP) • Ensure: • Work items, sprints, and epics reflect schedule timelines • Traceability between planning milestones and execution progress • Collaborate with delivery teams to: • Track progress at task level • Identify blockers and delays early • Use Jira insights to support status reporting and schedule updates Expectation: • Strong working knowledge of Jira for planning, tracking, and governance (4/5 or above) Program Governance & Tracking • Monitor progress against baseline schedules and highlight deviations • Maintain critical path visibility and schedule integrity • Support governance forums with structured schedule updates and insights Risk & Dependency Management • Identify and manage interdependencies across contact center, technology, and operations streams • Proactively flag scheduling risks and propose mitigation actions • Drive resolution of issues impacting timelines Reporting & Communication • Provide clear reporting on: • Schedule health • Milestone readiness • Risks and constraints • Communicate insights effectively to both delivery teams and leadership stakeholders Key Skills & Experience Core Skills • Proven experience as a Project Scheduler / Planner in large transformation programs • Expert-level Microsoft Project (MPP) capability - mandatory (5/5) • Strong working knowledge of Jira for delivery tracking and alignment • Strong expertise in: • Critical path analysis • Dependency management • Schedule optimisation Domain Experience • Experience in contact center / customer operations / transformation programs preferred • Exposure to multi-stream, multi-vendor delivery environments Stakeholder Management • Strong facilitation and communication skills • Ability to run planning workshops with senior stakeholders • Ability to translate complex plans into clear, actionable insights Key positioning • Strong emphasis on planning discipline (workshops + MPP) • Clear integration of MPP + Jira (planning vs execution alignment) • Positions role as central to program governance and delivery success Infosys BPM is committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. We provide adjustments including alternate formats to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternate formats) or have an enquiry about the support provided, please contact HR Team on 02 8913 5900 or email to bpm.anz.careers@infosys.com Please click on the Apply link below to upload your resume before the closing date. We reserve the right to withdraw this advertisement prior to the closing date. We respectfully request agencies not to forward unsolicited resumes unless requested.