Customer Service Representative

Job Purpose and Impact The Customer Service Representative, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues. Key Accountabilities • Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management. • Inform customers about order status, invoices, contract balances and other information needed to complete the sale. • Execute customer service strategies. • Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures. • Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff. • Other duties as assigned @@HD@@ Qualifications Minimum Qualifications@@/HD@@ • Bachelor's degree in a related field or equivalent experience • With work experience in Trade Execution or Order Management for a manufacturing or trading company • Position will be based in either BGC, Taguig or General Santos depending on candidate preference • Willing to work full-time onsite in the office