Partner Program Operations Manager - United States

Global Partner Programs Manager

Remote (United States)

to define, design, and operationalize a world-class partner program across our global ecosystem. This role will play a critical part in shaping how we engage, enable, and grow with partners across multiple routes to market. You will work cross-functionally with Sales, Alliances, Marketing, Operations, and Regional Leadership to build scalable, data-driven programs that accelerate partner-sourced and partner-influenced revenue.

• Define and evolve a global partner program strategy aligned to company growth objectives. • Design program frameworks including partner segmentation, tiering models, and engagement structures. • Develop differentiated value propositions for various partner types (e.g., resellers, SI partners, technology partners, OEMs).

• Lead end-to-end rollout of global partner programs, ensuring regional adaptability and scalability. • Build and document program policies, processes, and governance models. • Partner with systems and operations teams to implement program infrastructure (PRM tools, workflows, reporting)

• Establish and optimize multiple routes to market, including resale, referral, services-led, and co-sell models. • Collaborate with GTM teams to ensure alignment between direct and partner-led motions.

• Design and manage partner incentive structures, including rebates, SPIFFs, and performance-based rewards. • Create frameworks for partner lifecycle management (recruitment, onboarding, enablement, growth). • Drive adoption of program benefits through clear communication and partner marketing strategies. Measurement & Performance Management • Define KPIs and success metrics for partner program effectiveness (e.g., partner-sourced revenue, pipeline contribution, activation rates). • Build dashboards and reporting to track performance and inform continuous improvement. • Conduct regular program reviews and recommend optimizations based on data insights.

• Partner closely with Sales, Marketing, Finance, Legal, and Product teams to ensure program alignment and execution. • Act as a central point of coordination for global partner initiatives.

• 5+ years of experience in partner/channel programs, partner operations, or partner strategy roles. • Proven experience designing and scaling partner programs in a global SaaS or technology environment. • Strong understanding of diverse routes to market (resell, referral, SI, alliances, marketplace, etc.). • Experience with incentive design, partner tiering, and program governance. • Demonstrated ability to operationalize programs, including tools, processes, and metrics.