E*TRADE - AVP, Retail Sales & Services

We are currently looking for an Assistant Vice President to join the Field Management team within the Digital Direct Retail Sales & Service Enablement organization. Field management serves as the primary point of contact for all client facing teams specific to all retail sales and services commercial initiatives. The ideal candidate should be a self-driven, dedicated individual who works well in a team, and cross-functionally with subject matter experts. In addition, the candidate should respond well to change and quickly pick up new concepts in order to adapt to progressions in the business. When faced with a problem, the candidate should be able to probe and use the skill set of colleagues to resolve issues. @@HD@@ RESPONSIBILITIES: @@/HD@@ • Serve as business lead for field management for all commercial programs to address the needs of all client facing teams • Quantify and present weekly, monthly, and quarterly updates specific to inquiry cases trends and opportunities for initiatives optimization • Identify issues and solutions to business issues, focusing on process improvement efforts • Ensure projects are clearly defined, on-track, and executed in a timely manner • Develop presentation materials to communicate status, insights, and recommendations to cross-functional audiences, up to the executive level • Partner with sales and service leadership and other business partners to develop and execute key business priorities • Partner across the organization in order to contribute to larger strategic initiatives • Document and develop business processes and policies