Customer Account Executive

We are looking for a talented Customer Account Executive to join our team specialising in Customer Service for Cummins Drivetrain & Braking Systems in Redditch, United Kingdom. In this role, you will make an impact in the following ways: • Own the day-to-day management of assigned customer accounts, acting as the single point of contact. • Build strong, trusted customer relationships that drive satisfaction, loyalty, and long-term success. • Take full responsibility for the end-to-end order life cycle, from order entry through to delivery, invoicing, and logistics documentation. • Resolve customer queries and escalations proactively, managing each case through to closure. • Partner with sales, production, planning, logistics, and finance teams to ensure on-time delivery and effective issue resolution. • Represent the business in customer meetings, supporting account development and growth initiatives. • Monitor account performance and prepare reports, dashboards, and insights to improve customer experience and profitability. • Manage EDI processes and forecast-versus-delivery analysis to maintain smooth order flow and enable data-led discussions. To be successful in this role, you will need the following: • A strong customer-first mindset, with the ability to manage complex, high-volume order activity. • Confidence owning issues end-to-end and driving resolutions in a fast-paced environment. • Clear, effective communication skills, with the ability to collaborate across multiple functions. • Strong organisational and analytical skills, with attention to detail and a proactive approach. Education/Experience: • College, university, or equivalent degree. • A minimum of 5 years' experience in customer order management, customer-facing roles, supply chain, logistics, or international trade. • Experience managing the end-to-end order life cycle for customer accounts. • Experience with EDI processes is preferable. • Additional language skills beyond English are advantageous.