ESM / ServiceNow Consultant

to join our growing team and help design processes and consult clients on end-to-end solutions build on ServiceNow platform. In this role, you will play a key role on a variety of projects in ITSM, ITOM, HR and other business domains for customers all over the world. This position offers remote setup with the flexibility to work from any location in Kazakhstan, whether it's your home or well-equipped offices in Astana, Almaty or Karaganda. @@HD@@ #LI-DNI@@/HD@@

@@HD@@ Responsibilities@@/HD@@ • Drive requirement gathering and analysis • Create User Stories / Requirements specifications • Design and improve processes in ESM (ITSM and adjacent domains) • Serve as a process subject matter expert to the customer and members of the team • Closely collaborate with various stakeholders and members of the team. Communicate requirements and act as a liaison between the customer and the development team • Create and maintain process documentation • Participate in pre-sales activities and demos

: • Delivering innovative solutions to industry leaders, making a global impact • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home • Opportunity to work abroad for up to two months per year • Relocation opportunities within our offices in 55+ countries • Corporate and social events •

: • Leadership development, career advising, soft skills and well-being programs • Certifications, including GCP, Azure and AWS • Unlimited access to LinkedIn Learning and Get Abstract • Free English classes with certified teachers • Discounts in local language schools, including online courses for the Kazakh language •

: • Participation in the Employee Stock Purchase Plan • Monetary bonuses for engaging in the referral program • Medical & family care package • Six trust days per year (sick leave without a medical certificate) • Coverage of psychology sessions of your choice • Benefits package (sports activities, a variety of stores and services) EPAM is a team of technologists and innovators united by a passion for technology. In Kazakhstan, we operate across all cities with offices in Astana, Almaty, and Karaganda and work with the world's leading companies from different industries. In 2023, EPAM received the Export Excellence Award at the esteemed Digital Bridge Awards, showcasing our commitment to excellence and innovation.