Senior R&D Operations Specialist

• Build and maintain clear sources of truth for portfolio priorities, milestones, dependencies, owners, decisions, risks, and progress.

• Strengthen the operating rhythms that help teams stay aligned, including planning cadences, leadership syncs, showcases, QBRs, all hands, and cross-functional forums.

• Create and manage workback plans for complex product initiatives, helping teams clarify milestones, dependencies, decision points, success measures, and follow-through.

• Improve horizontal coordination across Product, Design, Engineering, Research, GTM, Data, and other cross-functional partners, ensuring the right people are in the right conversations at the right time.

• Support the development, communication, and tracking of quarterly and annual OKRs, ensuring goals and metrics connect clearly across portfolios and teams.

• Partner with Strategy & Ops, Data, and GTM teams to bring product usage, customer, revenue, and market signals into regular R&D operating rhythms.

• Create lightweight templates, documentation, dashboards, and playbooks that reduce duplication, improve clarity, and help teams work together more effectively.

• 5+ years of experience in product operations, R&D operations, program management, business operations, strategy and operations, or a related role in a technology environment.

• Strong program management skills, with experience coordinating complex initiatives across multiple teams, leaders, and stakeholders.

• Excellent organizational skills, with a proven ability to create clarity, maintain follow-through, and ensure important details do not fall through the cracks.

• Strong communication and stakeholder management skills, with the ability to build trust and influence across senior leaders and cross-functional partners.

• Comfort navigating ambiguity and bringing structure to complex, evolving systems without creating unnecessary overhead.

• Strong analytical skills, with the ability to synthesize product, customer, operational, and business data into clear insights and recommendations.

• Experience or strong curiosity in using AI to increase operational leverage, including synthesizing information, improving workflows, reducing administrative burden, and helping teams move faster with more clarity.

• You are a systems thinker who can see how people, processes, tools, data, and communication patterns connect.

• You are highly organized and detail-oriented, but not rigid. You create structure that helps teams move faster, not slower.

• You are proactive about spotting gaps, risks, unclear ownership, duplicated work, and misalignment before they become bigger problems.

• You are comfortable asking thoughtful questions when goals, metrics, narratives, or decisions do not seem to connect.

• You can translate strategic direction into operating rhythms, workback plans, dashboards, communication artifacts, and clear next steps.

• You build trust quickly by being reliable, clear, thoughtful, and pragmatic.

• You look for thoughtful ways to use AI to simplify workflows, synthesize information, and reduce administrative burden for the teams you support.

• Experience supporting multi-product SaaS, enterprise software, or platform teams.

• Experience supporting annual planning, quarterly planning, QBRs, roadmap reviews, or executive operating rhythms.

• Experience creating dashboards, scorecards, or reporting mechanisms that inform leadership decisions.

• Experience working with product analytics, customer feedback systems, NPS, UMUX, revenue data, or customer insight programs.

• Experience supporting internal communications, leadership forums, or enablement programs for technical teams.

• Experience supporting change management or operational transformation in a growing R&D organization.

If you're excited about transforming how lawyers deliver legal services and want to help build the operating foundation that enables Product, Design, Engineering, and Research teams to deliver meaningful impact at scale, we'd love to hear from you.

This is a new role.

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range for this role is $126,900 to $171,700 CAD. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.