Security Support Manager - New York City

• Create, track, and update release plans for security updates.
• Develop Methods of Procedure (MOP), plan/schedule, and oversee the execution of Motorola Solutions patches on the Motorola Solutions equipment covered under contract.
• Develop MOPs, plan/schedule, and oversee the execution for third-party software patches as related to the third-party systems covered under the contract. This includes Microsoft, LINUX, Aviat, and Nokia.
• Track the impact of security updates and patches on existing hardware.
• Manage configuration of firewalls and logging servers.
• Identify network vulnerabilities and abnormal activity.
• Perform advanced behavioral analytics for internal data theft and extrication.
• Ensure the Customer Hub portal is updated and current concerning security-related items.
• Act as the primary interface to NY City Agencies Network Security Team.
• Coordinate with the Field Service Operations Manager when resources are needed for work related to security.
• Monthly generation of a Security Report and meeting with customer Network Security representatives.
• Maintain and implement the MSI/Customer Security Escalation Process.
• Collaborate with the System Manager on the status and management of day-to-day activities.

• The candidate will be required to obtain Network + and Security + Certifications within the first year of employment with Motorola Solutions.
• 3+ years of experience in a services business, displaying an understanding of the principles of service operations and customer support.
• 3+ years of program management experience, including customer-facing experience.
• Highly conversant in cyber security principles, including security patching, security monitoring activities, and threat intelligence concepts.
• Drive and/or conduct Secure Design Reviews and Threat Assessments
• Support the development of Risk Assessment and Mitigation Strategies
• Vulnerability reporting and response communications
• Support cybersecurity Incident Response and Crisis Management Processes/Activities
• Maintain awareness of Cybersecurity industry and technology trends and drive these into the organization
• Ability to develop relationships and collaborate with customer Network Security teams and MSI internal cybersecurity organizations
• Experience directly working with end-user customers
• Excellent communication skills and the ability to present complex topics to non-technical audiences
• The ability to present confidently and persuasively to internal and external customers

• Local travel is required for all planned network activities, including potential unplanned events and remediation efforts.
• The Security Support Manager MUST live within a commutable distance of the 5 boroughs of New York City.
• Travel percentage is less than 10%.

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Target Base Salary Range: $90,000 - $115,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• 3+ years experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Cyber Security, Security Support, Public Safety, Engineering, Networking equipment or Military experience.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• Must be able to obtain background clearance as required by government customers.

Travel Requirements Under 25%

Relocation Provided None

Position Type Experienced

Referral Payment Plan Yes

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!