Account Manager - Strategic Sales
Who are we and what do we do?
Role in a nutshell
The Strategic Account Manager role is focused on owning, retaining, and expanding a defined book of strategic accounts through structured farming, deep customer engagement, and long-term value creation. This role emphasizes account growth with success driven by multi-product expansion, renewal strength, and durable executive relationships. You will work with complex, global accounts within engineering-led organizations, partnering closely with internal teams to unlock expansion opportunities across usage, teams, and product lines. This role reports to the Sales Manager.
Desired experience:
- 5 - 8 years experience explicitly aligned to Account Management, Farming, Expansion, Upsell / Cross-sell
- Willingness to work region-aligned time zones, based on customer coverage
- Passionate about tech and SaaS; extreme customer centricity and empathy; strong desire to work in a fast-paced, self-directed start-up environment
- Solid understanding of Software SaaS/ SaaS adjacent business models and a high degree of comfort and skill in selling to and engaging with technical audiences and executive-level stakeholders
- Global Market Experience (Preferred): Previous exposure or success in international sales and account management will be considered a significant plus.
- Bachelor's degree required
Account Ownership, Expansion & Lifecycle Expertise
- Own a portfolio of strategic customers with accountability for long-term revenue growth and retention.
- Strong understanding of upsell, cross-sell, and renewal mechanics across multi-product SaaS portfolios
- Proven ability to identify expansion levers using usage data, customer maturity, org structure, and business goals
Executive & Technical Engagement
- Ability to engage confidently with engineering leaders, technical stakeholders, and economic buyers
- Strong grasp of SaaS business models and comfort selling into technical organizations
Own & Grow Strategic Accounts and Build Customer Partnerships
- Engage customers through regular in-person meetings, including onsite visits, to strengthen relationships and accelerate account growth
- Own a defined book of strategic accounts with full responsibility for retention, expansion, and net revenue growth
- Develop trusted relationships with technical user, and executive stakeholders
Drive Renewal & Retention Excellence
- Ensure predictable renewals by reinforcing value, outcomes, and ROI ahead of contract milestones.
- Identify and mitigate renewal or contraction risks in partnership with Internal teams.
Operate Cross-Functionally with Rigor
- Act as the central point of ownership across internal teams
- Maintain strong Salesforce hygiene to support forecasting and decision-making
Benefits
In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy:
- Medical Insurance: Comprehensive INR 5,00,000 coverage for employee, spouse, up to 2 dependent children, and parents or parents-in-law
- Statutory Benefits: Gratuity per the Payment of Gratuity Act, 1972
- Paid Time Off: 25 days of paid leave annually (Annual & Sick Leave) plus gazetted public holidays and special life-event leaves
- Remote-First work environment that allows our people to work from home
- Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience
Not included in the source posting: about the role, what you'll do, qualifications.
Skills
Who can apply
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