Sr. Access & Affordability Associate - JJIM Canada

• Lead and perform reconciliation of high-value, high-volume operational invoices for reimbursement and service partners, ensuring appropriate validation, approvals, documentation, and adherence to financial audit requirements.
• Oversee the execution and monitoring of assigned Access & Affordability programs across the Immunology and Oncology portfolios, including key financial controls, exception management, and issue follow-up.
• Identify financial discrepancies, control gaps, and emerging risks; coordinate timely resolution with Finance, vendors, and program stakeholders.

• Provide support for complex reimbursement issues by reviewing cases and researching eligibility, benefit coverage, payer criteria, and applicable program requirements.
• Collaborate with payers, pharmacies, the Access team, Reimbursement Analysts, BioAdvance Coordinators, and Regional Managers to resolve reimbursement challenges efficiently.
• Generate monitoring reports and provide approved data and case insights to authorized internal and external stakeholders.
• Act as a resource and mentor by sharing reimbursement best practices and supporting consistent issue resolution.

• Develop, maintain, and standardize SOPs, templates, process maps, job aids, and controls across the Reimbursement Centre of Excellence and BioAdvance field teams.
• Support the BioAdvance Professional Development team in communicating new standards, procedures, payer requirements, and renewal processes.
• Participate in training and educational initiatives that build team knowledge of the evolving reimbursement landscape.

• Track reimbursement and program metrics to identify trends, discrepancies, utilization patterns, and opportunities for improvement.
• Prepare and deliver clear, concise reports, presentations, and recommendations for leadership, internal teams, and external stakeholders.
• Use data and operational insights to support collaboration with Access teams and inform program decisions.

• Support the management of external vendors against service, compliance, operational, and innovation expectations.
• Coordinate issue resolution, review performance metrics, and recommend process improvements based on observed trends and risks.
• Contribute to scopes of work, resource requirements, cost estimates, implementation plans, schedules, and risk management for new or revised financial assistance and free-goods processes and policies.
• Apply project management practices to assigned initiatives, including management of scope, quality, schedule, budget, resources, and risks.

• Undergraduate degree in Pharmacy, Life Sciences, Business, or a related field.
• At least two years of experience in patient support programs, insurance navigation, reimbursement, or a related healthcare or financial role.
• Strong understanding of Canadian public and private payer systems, reimbursement processes, eligibility requirements, and patient access programs.
• Demonstrated analytical, organizational, and project management skills, with proficiency in data analysis, reporting, process development, and financial reconciliation.
• Ability to work independently, manage competing priorities, exercise sound judgment, and identify the broader operational and financial impact of issues.
• Strong written and verbal communication skills, including the ability to translate complex reimbursement information for diverse audiences.
• Customer-focused and collaborative approach with the ability to build effective internal and external working relationships.
• Proficiency in Microsoft Excel, Word, and PowerPoint.

• Experience in the pharmaceutical, pharmacy, patient support, or healthcare services sector.
• Experience with healthcare compliance requirements related to reimbursement, billing, financial controls, or audit readiness.
• Experience using data management tools, reporting platforms, or customer relationship management systems.
• Experience supporting or coordinating cross-functional teams and external vendors.
• Pharmacist or pharmacy experience.
• Bilingual proficiency in English and French.
• Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and applying new tools over time

• Minimal domestic travel, up to approximately 5%.
• No direct people-management responsibility; experience coordinating vendors or supporting the work of others is an asset.
• Office-based role requiring regular computer use, sustained visual focus, and attention to detailed financial and reimbursement information.

As guided by Our Credo ( https://www.jnj.com/our-credo ) Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.