Senior Instructor - Tableau
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Instructor - Tableau
, specializing in Tableau Desktop, Prep, and/or Server Administration. We are seeking a passionate and experienced technical educator to deliver high-impact 1:Many customer engagements and training workshops.
As a key member of our "ONE TEAM" in Cloud Success, you will empower individuals and organizations to effectively leverage Salesforce's robust platform. You'll guide customers through interactive workshops and classes, demonstrating best practices for product adoption. Your crucial role will accelerate technical feature and cloud adoption, driving high levels of customer satisfaction and success throughout their journey.
Key Responsibilities
- Deliver Expert-Level Training:
Conduct technical, high-standard 1:Many customer adoption training sessions (beginner, intermediate, advanced) across various modalities (virtual, in-person, events). •
Facilitate Hands-On Learning
Ensure Customer Understanding
Maintain Excellence
Drive Adoption & Satisfaction
Product & Platform Expertise
Cross-Functional Collaboration
Support Key Events
Manage Utilization
Maintain a minimum of 30-35 teach days per quarter, with additional productive time dedicated to: • Ramping on new courses and delivering event/program-based training.
- Collaborating with content teams on updates or new material.
- Staying up-to-date on platform changes.
- Completing mandatory corporate training.
- Contribute to maintenance release testing on content
- Mentor and ramp others in the Instructor Community on course and delivery standards
Required Qualifications & Experience
- Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
- 3+ years of overall professional experience, with a minimum of 1 year of relevant work experience on the Salesforce Platform, Data Cloud, and/or Agentforce products.
•
Tableau Data Analyst certification required.
- Demonstrated ability to rapidly learn new and emerging technologies.
- Proven success in leading customer-facing training, presentations, and engagements.
- Experience with virtual training platforms and tools (e.g., Zoom, WebEx).
- Understanding of business analysis, change management, user adoption, release management, and governance principles.
Preferred Qualifications & Skills
- Overall knowledge of the broader Salesforce Clouds ecosystem.
- Ability to effectively handle objections, prioritize customer issues, and collaborate with internal teams to drive resolution.
Candidate Attributes
- Composure:
Strong customer-facing communication and interpersonal skills, capable of supporting complex engagements. •
Expertise
Learner
Passion
Culture
Trust
Not included in the source posting: about the role, benefits.
Skills
Who can apply
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