Sales Strategy & Operations Manager

• Act as the primary Sales Operations partner for an assigned sales channel or priority area.

• Serve as a trusted thought partner to channel leaders, building a deep understanding of the channel's goals and performance drivers, and proactively raising operational opportunities they haven't yet considered.

• Proactively partner with Sales leaders and frontline teams to analyse issues, and identify opportunities for improvement.

• Make strategic recommendations where the channel can optimize and contribute to discussions on how priorities are sequenced over the coming quarters.

• Provide ongoing support while looking for longer-term solutions that reduce friction and improve consistency.

• Investigate operational problems by gathering stakeholder input, reviewing current workflows, and analyzing available data.

• Separate immediate requests from the underlying problem that needs to be solved, and structure ambiguous problems into testable hypotheses.

• Build the fact base: pull and analyze operational and performance data, size the impact, and translate findings into clear recommendations with the trade-offs made explicit.

• Document current-state processes, requirements, owners, handoffs, dependencies, and common failure points.

• Design practical improvements that make processes clearer, more efficient, and more scalable.

• Lead assigned channel projects from discovery and scoping through execution, rollout, and post-launch measurement.

• Translate business problems into clear requirements, project plans, milestones, owners, dependencies, risks, and success measures.

• Maintain structured delivery plans that give stakeholders clarity on timing, responsibilities, and decisions.

• Keep projects moving by following up on actions, resolving blockers, and escalating risks when needed.

• Develop rollout plans that include communication, documentation, training, readiness, and post-launch support, anticipating where resistance may arise and what support will be needed to make the change stick.

• Act as the primary Sales Operations partner for an assigned sales channel or priority area.

• Serve as a trusted thought partner to channel leaders, building a deep understanding of the channel's goals and performance drivers, and proactively raising operational opportunities they haven't yet considered.

• Proactively partner with Sales leaders and frontline teams to analyse issues, and identify opportunities for improvement.

• Make strategic recommendations where the channel can optimize and contribute to discussions on how priorities are sequenced over the coming quarters.

• Provide ongoing support while looking for longer-term solutions that reduce friction and improve consistency.

• Investigate operational problems by gathering stakeholder input, reviewing current workflows, and analyzing available data.

• Separate immediate requests from the underlying problem that needs to be solved, and structure ambiguous problems into testable hypotheses.

• Build the fact base: pull and analyze operational and performance data, size the impact, and translate findings into clear recommendations with the trade-offs made explicit.

• Document current-state processes, requirements, owners, handoffs, dependencies, and common failure points.

• Design practical improvements that make processes clearer, more efficient, and more scalable.

• Lead assigned channel projects from discovery and scoping through execution, rollout, and post-launch measurement.

• Translate business problems into clear requirements, project plans, milestones, owners, dependencies, risks, and success measures.

• Maintain structured delivery plans that give stakeholders clarity on timing, responsibilities, and decisions.

• Keep projects moving by following up on actions, resolving blockers, and escalating risks when needed.

• Develop rollout plans that include communication, documentation, training, readiness, and post-launch support, anticipating where resistance may arise and what support will be needed to make the change stick.

• Deliver executive-ready updates on project status, milestones, risks, decisions, and required actions, focused on what needs to be decided and the recommended path.

• Ensure stakeholders understand what is changing, why it matters, when it is happening, and what is expected from them.

• Facilitate discovery sessions, working meetings, project updates, and launch readiness discussions.

• Escalate issues with clear context, business impact, and recommended next steps.

• Partner with RevTech, Enablement, Sales Planning, Finance, Analytics, and Sales stakeholders on assigned work.

• Bring partner teams together around a shared channel need, providing the context and requirements they need to deliver a coordinated solution.

• Respect functional ownership while maintaining clarity across decisions, responsibilities, and handoffs.

• Identify broader impacts or trade-offs that require cross-channel or leadership alignment.

• Partner with Enablement and Sales leaders to prepare impacted teams for new processes, tools, or expectations.

• Define success measures and monitor adoption, process health, stakeholder feedback, and business impact.

• Connect project results to channel outcomes such as productivity, conversion, pipeline quality, sales cycle, or forecast accuracy, and use results and feedback to refine improvements after launch.

• 3-5 years experience, ideally in management consulting or tech, strategy, or a business/revenue operations role, with experience leading client- or stakeholder-facing workstreams from problem definition through recommendation.

• Structured problem-solving: the ability to break an ambiguous business problem into hypotheses, test them with data and stakeholder interviews, and land on a clear recommendation.

• Executive-ready communication: crisp written recommendations, decision memos, and the ability to facilitate leadership discussions.

• Strong project ownership and follow-through, with the ability to lead work from discovery through delivery and measurement.

• Comfort acting as a trusted advisor to leaders, bringing a clear point of view and being sought out for perspective on operational decisions.

• Strong operational judgment, including knowing when to make decisions independently and when to escalate.

• Ability to manage multiple priorities while maintaining accuracy, organization, and clear follow-through.

• Ability to identify opportunities to apply AI and automation to channel workflows and build repeatable, lightweight solutions that reduce recurring operational effort.

• Experience in Sales Operations, Revenue Operations, or a go-to-market or strategic operations role.

• Experience supporting various sales channels such as Inbound, Outbound, Account Management, or Channel Partnerships.

• Familiarity with Salesforce and other sales technology platforms.

• Experience supporting system implementations, process redesigns, user acceptance testing, or operational rollouts.

• Exposure to sales planning, forecasting, routing, pipeline management, compensation, or performance reporting.

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.

• A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.

• A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.

• To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.