Customer Success Manager - UK Market
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Match lockedAbout the role
Join Spendesk, an AI-powered spend management and procurement platform. As a Customer Success Manager, you will build trusted relationships with UK mid-market customers, drive product adoption, and contribute to customer growth. You will represent the voice of the customer and work closely with various internal teams. This role requires previous experience in customer-facing roles, strong ownership and autonomy, and excellent communication skills.
- Gérer un portefeuille d'environ 120 à 150 clients du marché intermédiaire au Royaume-Uni, établir des relations solides avec les décideurs clés et comprendre leurs priorités commerciales.
- Conduire l'adoption, la valeur et la rétention des produits en guidant les clients tout au long de l'intégration et en surveillant la santé des comptes.
- Identifier les opportunités de vente incitative et de vente croisée en fonction des besoins des clients et collaborer étroitement avec les responsables de compte pour développer et convertir ces opportunités.
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