Bhupen Dukhande

Customer Experience & Digital Transformation professional with 10+ years across BFSI, Insurance, Mutual Funds, and NBFCs, driving digital customer journeys, process excellence, customer-centric business transformation and customer experience. • Delivered customer-centric digital transformation projects by optimizing processes, implementing technology solutions, and driving continuous improvement. • Delivered CRM and AI-powered automation initiatives, optimizing omnichannel customer journeys and improving engagement across digital touchpoints. • Led high-performing in-house and outsourced teams (23+ members), driving operational excellence, accountability, and delivery of strategic business initiatives.